Information Technology Division

The Information Technology Division is committed to excellent customer service through greater cooperation and collaboration with TxDOT districts and divisions. This ensures successful solutions based on the best interests of TxDOT. To accomplish this mission, the division is divided into 10 functional areas:

• Customer Relationship Management - ensures the voice of the customer is properly captured and incorporated into IT behavior and decision-making to fully align with TxDOT business needs; the sub-sections are Business Relationship Management and Communications, User Access Management, Mobility Operations, Service Desk, Project Management Office, local support services for Stassney and Greer Tech Lounges, and End-User Service Delivery.
• Operations & Financial Management - plans and coordinates the delivery of IT services and products while ensuring that the appropriate infrastructure and enterprise support are available; the sub-sections are Infrastructure, ITD Finance, Data Center Services, Toll Operations, Enterprise Operations, Service Delivery, Major Incident Management, and Emergency Operations.
• Application Development and Maintenance - plans and coordinates the delivery, maintenance, and operations of Information Systems throughout the life of the system. Services include new product development, upgrades to application versions, application patching, application modernizations, system monitoring, incident response, and remediation of security and audit findings. The sub-sections are Enterprise Resource Planning (ERP) and Contract Management, Engineering Systems, Planning and Administrative Systems, Operations and Portfolio Management, and Geographic Information Systems (GIS).
• Vendor Management and Sourcing - provides critical oversight and management of TxDOT’s contracted IT services. The sourcing team works closely with agency procurement to ensure prescribed processes are adhered to; the sub-sections are Vendor Management, IT Sourcing, and Contract Management.
• Information Security - implements a robust information security program for TxDOT systems; the sub-sections are Security Risk Management, Security Governance, and Cybersecurity Operations Center.
• Data Governance and Management - implement robust data governance through privacy and records management programs while providing the tools and resources for enterprise data management and business intelligence development; the sub-sections are Privacy, Records Management, and Data Management & Business Intelligence.
• Service Integration & Governance - provides effective strategy, management, and guidance for ITD cross-section service policies, processes, and governance.
• Transportation Programs Support - provides technical support for customers for project and program delivery and maintaining those associated technology solutions; the sub-sections are Operations Support, Integration Support, Data Support, Quality Assurance Support, Application Support, and Product Delivery Support.
• Traffic Technology Operations - plans and coordinates the maintenance and operations of traffic technology throughout the life of the system; the sub-sections are Traffic Data, Traffic Network Operations, Traffic Network Architecture, and Traffic Applications.
• Business Operations - Provides consistent customer service supporting the division in the areas of business operations and administrative support to the CIO. Ensures division staff have the tools, resources, and knowledge to complete their jobs in a safe, efficient, and effective manner focused on continuous improvement of our internal processes and procedures, ensuring compliance with the department's standard business practices.

Anh Selissen serves as director.