Compact with Texans
Skip to main content

Compact with Texans

Based on the requirements outlined by Texas Government Code, Section 2114.006 “Customer Relations Representative; Compact with Texans,” the following standards and principles have been defined for the agency.

Customer service principles

At TxDOT, we address inquiries from the public in a manner that aligns with our agency’s Mission and values to provide a quality customer service experience.

Hours of operation

  • Office hours 8 a.m. to 5 p.m. CST Monday-Friday
  • El Paso District 8 a.m. to 5 p.m. MST Monday-Friday

Report a pothole or maintenance issue

If you see a pothole or other maintenance issue on a state highway, please notify us.

File a complaint and Customer Service Dashboard

A formal complaint is a signed written statement of complaints or concerns regarding the agency. A complaint must include the facts used to inform the complaint. If you would like to file a complaint, please follow our complaint process.

For information on TxDOT's customer service reporting, please visit the Customer Service Dashboard

Report fraud, waste, and abuse

If you would like to report fraud, waste, or abuse anonymously, please use the information on the Report fraud page for your submission.

Licensing and certification procedures

For applicable licensing and certification procedures please see Doing business with TxDOT.

Call us

  • Toll free: 800-558-9368
  • Austin: (512) 463-8588
  • TDD/TTY: (711) or 800-735-2988

Write to us

Texas Department of Transportation
125 East 11th St.
Austin, TX 78701

When writing us, please include your name and address (telephone number and email optional) and the concern or action you are requesting.

Customer service standards

  • Complaints and repair reports received via the Contact us forms will be routed to the appropriate points of contact and they will respond within 10 business days.
  • Telephone messages left with the Customer Service Liaison will be returned within one business day.
  • Responses to complaint letters sent to the Customer Service Liaison will be sent within 10 business days of receipt.
  • Open records requests are handled in accordance with the Texas Public Information Act.