The Americans with Disabilities Act (ADA) is a civil rights law that mandates an equal opportunity for individuals with disabilities. The ADA prohibits accessibility discrimination to jobs, public accommodations, government services, public transportation, and telecommunications. TxDOT is required to conduct a comprehensive re-evaluation of its policies, programs, and facilities to determine the extent to which individuals with disabilities may be restricted in their access to services and activities.
Access to civil life by people with disabilities is a fundamental goal of the ADA. To ensure this goal is met, Title II of the ADA requires state and local governments to make their programs and services accessible to persons with disabilities (28 CFR 35.146-35.151). This requirement extends not only to physical access at government facilities, programs, and events, but also to pedestrian facilities in public rights-of-way.
The Grievance Policy and Procedures are established in accordance with the Americans with Disabilities Act of 1990 (ADA). The policy and procedures may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services by or access to activities, programs or facilities of the Texas Department of Transportation.
Any person who believes that he or she, individually, as a member of the disabled community, has been subject to discrimination prohibited by the Americans with Disabilities Act, Sections 504 or 508 of the Rehabilitation Act of 1973, as amended, may file a complaint with TxDOT. A complaint may also be filed by a representative on behalf of such a person or group.
Complaints shall be submitted in writing and must be signed by the complainant and/or their representative. Complainants can complete TxDOT’s external discrimination complaint form in English (Title VI and ADA Complaint Form) and in Spanish (de Denuncia de Descriminacion Externa). The complaint should be submitted by the grievant and/or his or her designee as soon as possible but no later than 180 calendar days after the alleged violation to:
Michael D. Bryant, Director
Civil Rights Division
125 E. 11th Street
Austin, TX 78701
7-1-1 (Texas Relay)
TxDOT ADA Contacts
Michael D. Bryant
Civil Rights Division Director/TxDOT ADA Coordinator
Juanita J. Webber
TxDOT ADA Compliance Program Administrator
ADA Governing Documents
ADA Accessibility Questionnaire
Your feedback provided in the questionnaire helps TxDOT understand what is important to you in the area(s) you live and work, and how we can help improve the quality of our services.
Fill out the questionnaire.
ADA Rules and Regulations
If you have any questions or would like more information, please contact the Civil Rights Division at (512) 416-4700 or by email.