The Americans with Disabilities Act (ADA) is a civil rights law that mandates an equal opportunity for individuals with disabilities. The ADA prohibits accessibility discrimination to jobs, public accommodations, government services, public transportation, and telecommunications. TxDOT is required to conduct a comprehensive re-evaluation of its policies, programs, and facilities to determine the extent to which individuals with disabilities may be restricted in their access to services and activities.

Access to civil life by people with disabilities is a fundamental goal of the ADA. To ensure this goal is met, Title II of the ADA requires state and local governments to make their programs and services accessible to persons with disabilities (28 CFR 35.146-35.151). This requirement extends not only to physical access at government facilities, programs, and events, but also to pedestrian facilities in public rights-of-way.

TxDOT ADA Contacts:

Michael D. Bryant
Civil Rights Division Director/TxDOT ADA Coordinator
(512) 416-4700
Email

Juanita J. Webber
TxDOT ADA Compliance Program Administrator
(512) 416-4700
Email

Citizen Comments and Complaints

Through a positive interaction process, TxDOT is able to quickly respond to citizen comments, requests, and complaints about the accessibility of TxDOT operations and facilities. Citizens who bring accessibility complaints to TxDOT’s attention receive a courtesy call and acknowledgement of receipt of the complaint within fifteen days. In most cases, final resolution is reached within thirty (30) days.

To file a complaint regarding accessibility, you may fill out the Title VI and ADA Complaint Form.

The form should be returned to:

Texas Department of Transportation
Civil Rights Division
125 E. 11th Street
Austin, TX 78701

ADA Accessibility Questionnaire

Your feedback provided in the questionnaire helps TxDOT understand what is important to you in the area(s) you live and work, and how we can help improve the quality of our services.

Fill out the questionnaire.

ADA Rules and Regulations

ADA Resources

If you have any questions or would like more information, please contact the Civil Rights Division at (512) 416-4700 or by email.

Divisions