Online Forms FAQs

How do I download a form?

Right-click the link. A menu will open.
Click Save link as.
Select a location to save the file.
Open the file with Adobe Acrobat.

What browsers are compatible?

All modern browsers are compatible:

Chrome
Edge
Firefox
Safari

Note: Internet Explorer is not compatible.

Can mobile devices open online forms?

Ensure you have the latest PDF viewer available from your device's app store.

Form	iOS	Android
Fillable	no	no
Non-Fillable	yes	yes

What should I do if I cannot open or view an online form?

You may need Adobe Acrobat Reader to view some of the content on our website. It's important that you uninstall prior versions of Adobe Acrobat Reader before downloading and installing the latest free version.

What should I do if the form looks like it has loaded but does not open?

If this happens, refresh your Web browser. If that fails, make sure you have Adobe Acrobat Reader 7.0 or higher installed properly. If you do not have Adobe Acrobat Reader, you can download it free.

When downloading a PDF form, my Web browser window says, "Done," but all I get is a blank screen. I already have the latest version of Adobe Acrobat Reader. What should I do?

If a PDF file appears as a blank window within your web browser after downloading, follow these steps to resolve the issue:

Click your browser's "Refresh" button.
Verify that you have the correct version of Adobe Acrobat Reader. If you are using a version prior to 7.0, upgrade to version 7.0 or later. You can download it free.
Try using the "Save Target As..." (or "Save Link As...") option to download the PDF file directly to your hard drive and bypass the Acrobat Reader plug-in. Read the FAQ on how to download a form to your hard drive.
For issues with your Web browser and Adobe Acrobat Reader, please see Adobe's Support Knowledgebase Technical Support Note No. 328233 for possible solutions. For other possible solutions to issues specific to Internet Explorer, please see Microsoft Support Online.

When I download a PDF form, I get a message that the PDF file is damaged or corrupted. Is your file damaged?

All of our PDF files are verified prior to posting on the Web site. It's likely your download was not successful. Exit your browser and try to download the file again. If you are still experiencing problems, please try possible solutions addressed by Questions 1-4 before calling forms system support at (866) 560-4755.

When I tried to download a PDF form, I got a message asking me what application to use. I selected Word (or another program). Now all I see are weird symbols when I look at the file. What can I do?

The easiest way to fix your problem, is to install Adobe Acrobat Reader. Once the installation is complete, your computer will no longer use Word to view the PDF file. Your computer will use Adobe Acrobat Reader to view the files instead.

When printing some forms in PDF format all the words run together with no spaces between them; however, everything looks fine on the screen. What is causing this?

There are a variety of reasons that could cause a PDF file not to print properly. Please see Adobe's Support Knowledgebase on troubleshooting printing problems.

This issue can often be resolved by obtaining and installing the most recent print driver available for your particular make and model printer. Most printer manufacturers provide free printer driver updates from their Web sites.

How do I find out which version of Adobe Reader I use?

Locate the Acrobat Reader program on your machine and open the program (you probably have an icon on your desktop for Acrobat Reader that you can double-click). Click on the "Help" menu item at the top of the Acrobat Reader window. Select "About Acrobat Reader" from the menu options. A window will appear that displays the version.

How do I open a form using an Apple computer?

Firefox:

Click on PDF icon for the desired form link to open.
In the pop-up window that opens, select Open with > Adobe Acrobat or Adobe Reader.
Check the box next to Do this automatically for files like this from now on.
Click OK button

Chrome and Edge:

Right mouse click over the PDF icon for the desired form link to open.
From the pop-up menu, click on Save link as.
Select the place on your computer drive or cloud storage of your choice to save the file.
Click Save button.
Open the saved form with the PDF application of your choice—e.g., such as Adobe Reader or Acrobat.

Safari Procedures

Click on form link.
From the download bar at the bottom of the browser window, click on up-arrow and select Open with System Viewer.

From now on, Adobe Reader will open PDF files instead of Preview.

Alternative Method

Visit Adobe PDF support for more information.

When I open a PDF form in my Web browser, the form will not open and I get a message that I need to download the latest version of Adobe Acrobat Reader. However, I already have the latest version installed. What should I do?

Chrome, Edge, and Firefox

Current browsers include a built-in PDF viewer that is not compatible with some PDF forms. Modify your browser settings to use Adobe Reader rather than the built-in PDF viewer.

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