How to Handle an Invoice Discrepancy
Government Code §2251.042 requires a government entity to
notify a vendor of an error in an invoice submitted for payment
by the vendor no later than the 21st day after the date the entity receives
the invoice. This means that the TRF-BTS Program Manager should
not wait until the last possible day to review the vendor’s invoice
packet. As soon as the TRF-BTS Program Manager has identified an
error, he/she should notify the vendor and request they submit a
corrected invoice.
Just as the vendor is required to submit their original invoice
directly to FIN, any revised and corrected invoices should also
be submitted to FIN. The same process will be followed (as stated
in the “Receiving and Date Stamping Vendor Invoices” subsection)
with any revised invoices, and the most recent receipt date will
be used for the purposes of calculating the 30-day payment due date.
In summary, if the original invoice proves to be incorrect,
the payment clock starts when a corrected invoice is received. After
further review and/or discussion with the vendor, if the original invoice
is determined to be correct, the clock starts on the date the invoice
was first received by TxDOT. In other words, TxDOT does not get
a reprieve on the payment due date for “debating” with the vendor
on questionable costs, if in fact the original invoice is eventually
processed.
If, for some reason, the TRF-BTS Program Manager and vendor
decide to manually revise the original invoice, lining through the
incorrect charges and agreeing to pay a reduced amount on the invoice,
the Program Manager should retain complete and thorough documentation
of the agreed-upon revisions. This information would be best documented
through e-mail instead of verbal conversations. All documentation/e-mails
should be printed and filed with TRF’s copy of the approved invoice.
In the case that the vendor’s original invoice is manually
revised, a new date should be assigned for the purposes of calculating
the 30-day payment due date. TRF should forward all e-mail documentation
to FIN and then work with FIN personnel in determining the appropriate
due date.
FIN will not typically pay a partial invoice to a vendor,
so all receipt discrepancies must be resolved in a timely manner
to avoid late penalty charges.