Measurement Characteristics

The characteristics of a good performance measure is that it is:
  • Measurable.
  • Reasonable and attainable.
  • Directly linked to objectives.
  • Accurate, clearly defined.
  • Understandable.
  • Objective.
  • Practical.
TRF-BTS uses a guideline called the SMART principle to assess performance measures. SMART stands for:
  • S
    pecific.
  • M
    easurable.
  • A
    ction-Oriented.
  • R
    ealistic.
  • T
    ime-Framed.