TxDOT policy regarding restoration of utility customer service to properties and improvements is as follows.

The determination regarding TxDOT participation for reestablishing service to properties depends upon whether the property presently provided with such service constitutes a partial or whole taking. If the utility line is presently serving property or properties that are subject to a whole taking, TxDOT will not reimburse for the installation of new lines, but will handle this situation as outlined in of Existing Utility Facilities. TxDOT cannot provide service to property or properties where service did not previously exist. If, however, there is only a partial taking of property or properties within the proposed right of way and utility service is presently provided, TxDOT will participate in the cost of providing a new service to the remainder. It will also provide for installations parallel to the proposed right of way line to make service available to the approximate location serviced by the present facility.

Lines providing service to an improvement either partially or wholly within the area of taking, TxDOT will not reimburse for the installation of new private service lines through the utility process, but rather the acquisition process. The value will be established through the appraisal process. The responsibility of providing service facilities to the new or relocated residence or business rests with the utility or the consumer.