perform a pre-move, displacement site review, when possible, to verify the displaced property list and any special conditions and requirements that could affect moving costs;

monitor the move; moves involving both a residential displacement and a home business displacement must be closely monitored to ensure no duplication of payment due to possible overlapping of personal property (residential items vs. business items);

perform a post-move, replacement site review, when possible, to determine if personalty is actually moved and installed as stated in submitted invoices;

verify submitted invoices and receipts with issuing organizations and individuals (should always be followed up on); and

advise the displacee regarding the eligibility of expenses before the move.