ROW PD shall establish a relocation assistance advisory services program and shall provide maximum reasonable assistance to displacees. These services shall be provided by personal contact and are intended to assist residential displacees in relocating to a DSS dwelling or non-residential displacees in relocating to an adequate replacement location for a business, farm or NPO. Records of these personal contacts shall be documented on form and shall be maintained according to Displacement Records. If personal contact cannot be made, ROW PD shall document the efforts made to contact the displacee.