Work with the contractor in a congenial and professional manner. Provide clear, precise, and concise instructions to authorized personnel with no trace of malice, unfriendliness, or anger. Limit instructions to the contractor to those within the scope of the contract. Ask the contractor if there are questions about any instructions. Resolve misunderstandings with the contractor promptly.

Provide instructions on major issues to the contractor in writing and maintain the written instructions in the project records. Record verbal instructions on minor and major issues in the DWR.

Discuss minor irregularities with individual contractor employees only if authorized to do so by the contractor.

Resolve differences of opinion in accordance with the escalation ladder established at the preconstruction meeting. Contact the Construction Support Section of Construction Division (CST-CS) for assistance in resolving disputes.