Contact with the Public
Department personnel are public employees. The public will
judge the Department by its work and by the actions and attitudes
of each employee. Take responsibility to create good will for the Department
and earn the respect and confidence of the public.
Extend courtesy and patience to the public. Take precautions
in those instances where it is necessary to inconvenience the public
due to construction operations. Ensure adequate warning signs, barricades,
directional signs, flaggers, access to property, etc., are provided
to move traffic quickly and safely through the work area. Make every
effort to maintain access to private property at all times during
operations. When access to any property is temporarily interrupted,
provide adequate notice of the interruption to the property occupant
in person, by phone call, or by certified letter.
Include with the notice a courteous explanation of the reasons
for the interruption. Provide courteous and prompt responses to
questions received.