Contact with the Public

Department personnel are public employees. The public will judge the Department by its work and by the actions and attitudes of each employee. Take responsibility to create good will for the Department and earn the respect and confidence of the public.
Extend courtesy and patience to the public. Take precautions in those instances where it is necessary to inconvenience the public due to construction operations. Ensure adequate warning signs, barricades, directional signs, flaggers, access to property, etc., are provided to move traffic quickly and safely through the work area. Make every effort to maintain access to private property at all times during operations. When access to any property is temporarily interrupted, provide adequate notice of the interruption to the property occupant in person, by phone call, or by certified letter.
Include with the notice a courteous explanation of the reasons for the interruption. Provide courteous and prompt responses to questions received.