Partnering and Issue Escalation

Analyze issues or situations carefully and in a timely manner to determine if they are within the scope of the contract or require more or less work than called for in the contract.
Resolution of a dispute may be accomplished through a change order (CO) or a supplemental agreement (SA). For significant deviations from the contract, negotiate COs in accordance with Chapter 7, Section 1. Use a SA to settle disputes not associated with the scope of work, in accordance with Chapter 7, Section 4.
Follow the escalation ladder established at the preconstruction meeting when escalating and resolving disputes. At the District's request, the Construction Division (CST) will provide a recommendation for resolution of the matter in compliance with the contract, but the course of action is at the District’s discretion. Disputes end with the District Engineer (DE). Notify the contractor in writing of the final decision.