Director of Communications and Customer Service

Bob Kaufman

Director of Communications and Customer Service

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• Email
• 512-305-9503
• 125 E. 11th St. Austin, TX 78701

Biography

Bob Kaufman serves as Director of Communications and Customer Service.

Kaufman is responsible for many internal and external communication functions for the agency, including Communications, Travel Information, Media Relations, Travel Services, Creative Services, Executive and Employee Communications, Travel Information Centers and Travel Publications. Publications include the award-winning and official travel magazine of Texas, Texas Highways. His team also manages the iconic anti-litter program, Don’t mess with Texas.

Before joining TxDOT in 2012, Kaufman worked on Dell's corporate communications team, leading Dell's corporate responsibility communications. Previously he supported Dell's global consumer business, managing public relations for North America and leading the global reviews team. Kaufman has also managed PR programs for Dell services and executive communications.

Prior to Dell, Kaufman was Director of Public Information for the Railroad Commission of Texas and led communications and media strategy for the state agency that regulates oil and gas production.

He was also a Washington, D.C. based producer for "CBS This Morning" managing CBS's busiest assignment desk, and was a television producer and reporter in and around the Washington, D.C. area.