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Toll Operations and Customer Service Center Operator Request for Proposals - RFP

Update: This Request for Proposals is currently in the evaluation process.

Request for Proposals - Issued Oct. 26, 2012

The Texas Department of Transportation (TxDOT) has issued a Request for Proposals (RFP) to procure services from a prime vendor with high quality systems to support the operation of the customer service center (CSC) and toll plazas for current and future toll facilities in Texas.

Pursuant to Texas Transportation Code, §228.052, the department may seek to enter into an agree­ment with one or more persons to provide personnel, equipment, sys­tems, facilities, and/or services necessary to operate a toll project or system, including but not necessarily limited to the operation of cus­tomer service centers and the collection of tolls. The Texas Transporta­tion Commission has promulgated rules located at 43 Texas Admin­istrative Code §27.83, governing the requirements for soliciting pro­posals to operate a department toll project or system.

TxDOT is seeking proposals from qualified vendors interested in providing CSC services supporting present and future toll projects throughout the state and toll operations services for the Central Texas Turnpike System.

The department seeks a vendor to provide staff, systems, and supplies required to establish, operate and maintain the TxTag statewide CSC operation in accordance with the department’s business rules and the requirements of the scope of work, and manage and maintain the existing toll plaza operations and facilities.


The RFP, all addendums, and vendor question and responses are available on the Electronic State Business Daily (ESBD).


  • Vendor Question Submission: Monday, Nov. 12, 2012 at 5 p.m.
  • Proposal Submission: Wednesday, Jan. 9, 2013 at 3 p.m. (Information published Friday, Oct. 26, 2012.)

RFP Documents

Title Format
Vendor Questions with Responses from TxDOT Vendor Questions with Responses from TxDOT PDF
Addendum #3 (Volume 1) Addendum #3 (Volume 1) PDF
Addendum #2 (Volume 1)
Addendum #2 (Volume 1) PDF
Addendum #1 (Volume 1)
Addendum #1 (Volume 1) PDF
Volume I - Instructions to Proposers (ITP with Attachments) Volume I - Instructions to Proposers (ITP with Attachments) PDF
Volume II - Technical Provisions
Volume II - Technical Provisions PDF
Volume III - Agreement
Volume III - Agreement PDF