Richard Nelson serves as director of Toll Operations.
Nelson has extensive experience in toll operations, marketing, business development and concession management.
Nelson began his career with the Florida Department of Transportation as a regional toll manager where he led two toll conversions from manual ticket systems to one of the first e-systems in Florida.
Nelson was later appointed as the concession management and marketing director for Florida’s Turnpike. When the Florida Turnpike District became the Florida Turnpike Enterprise (FTE), he was appointed the concession management and business development director.
In 2008, Nelson was appointed the director of toll operations for FTE. FTE reduced its overall toll processing cost between 2009 and 2011 accounting for more than $20 million in annual savings. SunPass, FTE’s e-toll collection, received the J.D. Power and Associates award in fiscal year 2008 for best-in-class call center for transportation.
In January 2012, Nelson joined Computer Aid, Inc. to start an international toll practice in toll equipment maintenance, toll system integration and toll oversight and management consulting.
In May of 2015, Nelson was appointed the division director for Toll Operations with the Texas Department of Transportation.
Nelson earned his bachelor’s degree in business administration from Rollins College.