Director of Toll Operations
- 125 E. 11th St. Austin, TX 78701
Tracey Johnson serves as the director of Toll Operations.
Tracey joined TxDOT from the Central Texas Regional Mobility Authority (CTRMA) and holds a Bachelor of Science in Management and Information Technology, a Master of Business Administration in Human Resource, and a Doctor of Business Administration in Leadership. She has over 15 years in tolling operations, serving both, as a Director of Operations, and as a Program Manager for Toll Road Operations including oversight of customer service call center, customer walk-up center, mail house and fulfillment processes, and courts and collections.
Tracey values the importance of teamwork and transparency to ensure a collaborative organization that she looks to foster within the Toll Operations Division.