TxTag Toll Road Billing Services to be Easier, Faster for Texans

New toll billing system will provide 24-hour access to account information, automated payment options, text alerts, more

AUSTIN — Customers using TxTag toll road billing services will soon have new and improved account access and payment options at their fingertips. The Texas Department of Transportation has hired Xerox to streamline all of the agency’s toll billing operations to provide customers a more seamless and efficient account experience.

“We’ve heard from our customers and look forward to offering improved TxTag billing services that will help them access their account information and pay a bill without waiting in long lines or on hold,” said retired LtGen J.F. Weber, USMC, TxDOT executive director.

Specifically, the new toll billing system will offer faster customer service, simpler account maintenance, streamlined billing and more, including:

• All account charges will be in one, redesigned billing statement;
• Upgraded website will offer live chat support;
• New mobile website to manage your account on the go;
• Alerts available via text message;
• Simplified login to your online account;
• New automated phone system for making payments, updating account information, checking account balance and recent tolls;
• More options for AutoPay accounts;
• No reactivation fees.

Customers using TxTag save 25 percent on tolls. The tag can be used on toll roads across Texas. For more information or to get a TxTag, visit www.txtag.org.

The new system is expected to be fully implemented by mid-summer, at which point another announcement will be sent to media. For media inquiries, contact TxDOT Media Relations at MediaRelations@txdot.gov or (512) 463-8700.