Registration and Title Bulletin #013-06

These documents contain text of correspondence sent by TxDOT to the county tax assessor-collectors, statutory agents who provide vehicle registration and titling services for citizens in Texas. This information is provided to apprise the general public of issues affecting the state’s vehicle titling and registration process.

DETAILS
The Vehicle Titles and Registration Division (VTR) invests $7 million annually in postage and contract services such as folding, inserting, presorting, and other mail preparation processes. This procedure delivers approximately 5.8 million titles, 19.1 million registration renewal notices, and 400,000 other pieces of correspondence. In order to maximize our investment in postage and services, we want to provide the latest information on Address Hygiene.

VTR receives a substantial amount of returned mail for various reasons. Some preventable errors are made at the time of data entry while others are a result of receiving incorrect information from customers.

COUNTY ACTION
Please assist our effort to deliver titles, registration renewal notices, and other correspondence to our customers in a timely and efficient manner. Please review the attached document on Address Hygiene and implement procedures, if not already implemented, to collect and enter correct mailing address information.

CONTACT
If you have any questions, please call Scott Renouard, Director of Administrative Operations, at (512) 465-3001.

In some cases the Registration and Title Bulletins (RTB) contain attachments. If you require a copy of the original signed RTB and the attachments, please e-mail us and include the RTB number. Repeat requests are subject to charges in accordance with Open Record policies. A subscription service is also available for an annual fee of $250. Subscribers will automatically receive all RTB mailings as they are issued.