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We can help you with the Lemon Law complaint process, which can be less
complicated, expensive and stressful than going to court. Because the filing
deadline and other requirements are very specific, call us for more information
or assistance concerning warranty repair problems at (800) 622-8682 or (512)
416-4800. A $35 filing fee is charged for complaints about new vehicles.
Mediation
When a
complaint
[pdf, 4 pages, 53kb] is received, it is reviewed by a Case Advisor to determine
whether it meets the jurisdictional requirements of the law. If it does, the
Case Advisor attempts to resolve the complaint through informal mediation, which
may include an inspection of the vehicle. Often a complaint is resolved through
mediation within the first 30 to 60 days after filing.
Administrative Law Ruling
If unresolved, it will be scheduled for a hearing conducted by the
State Office of
Administrative Hearings (SOAH) at hearing sites throughout the state. In
order to get relief, consumers must prove to the Administrative Law Judge that
their vehicle is a lemon.
Manufacturers also have the right to appear and
present evidence and argument to the contrary. Usually Judges issue their
rulings within 30 to 45 days following the hearing.
Manufacturer Requirements
Manufacturers are required to issue a disclosure statement on lemon vehicles
and to affix a disclosure label (rearview mirror hang tag) to the vehicle.
Both
disclosure items must remain with the vehicle through the first retail sale. In
addition, a buyback remark is placed in the title history of the vehicle to
alert subsequent purchasers of the vehicle's status.
More Information
Additional information on the Lemon Law complaint process is available in the
Consumer’s Guide to the Texas Lemon Law videos.
Note: Detailed legal information can be found in the
Lemon Law Statutes and Rules. |
