On June 28, 2012, the Texas Transportation Commission adopted the TxDOT 2013-2017 Strategic Plan. It outlines the agency's philosophy on the mission, values, goals, objectives, budgetary performance measures, strategies, and key planning contextual information that will direct the department over the next five years.
The plan also includes a description of the agency's strategic planning process, current organizational chart, workforce plan, technology initiative assessment, and a survey of employee engagement.
Goal: Maintain a Safe System
Goal: Address Congestion
Goal: Connect Texas Communities
Goal: Become a Best in Class State Agency
Customer Service Report
While developing the 2013-2017 Strategic Plan, TxDOT took into account its primary customers, the travelling public, and prepared a Customer Service Report.
The report includes survey results regarding service quality of the state highway system and feedback on the public's satisfaction with department business services such as facilities, staff, communications, website, compliance handling, timeliness, and printed information.
Overall, respondents had a favorable opinion of the Texas highway system and of TxDOT's customer service.