On June 26, 2014, the Texas Transportation Commission adopted the TxDOT 2015-2019 Strategic Plan, which states the agency's mission, values, goals, objectives, budgetary performance measures, strategies and key planning contextual information that will direct the department over the next five years.
The plan also includes a description of the strategic planning process, current organizational chart, workforce plan, technology initiative assessment and a survey of employee engagement.
Goal: Maintain a Safe System
Goal: Address Congestion
Goal: Connect Texas Communities
Goal: Become a Best in Class State Agency
Customer Satisfaction Report
While developing the 2015-2019 Strategic Plan, TxDOT contracted with the Texas Legislative Council to conduct a survey of the department’s customers who regularly do business with TxDOT across 19 divisions and offices and produce a Customer Satisfaction Report.
Of those contacted, 55% responded to the survey, and, overall, 92% of those who responded were satisfied with the department.
The report includes survey results regarding feedback on the department’s customers’ satisfaction with department business services such as facilities, staff, communications, website, compliance handling, timeliness and printed information.