TxDOT Encourages Customers To Pay Overdue Toll Bills Before Late Fees Resume This Fall


Contact: TxDOT Media Relations

Phone: (512) 463-8700

Date: Aug. 2, 2016


TxTag and Pay By Mail customers can avoid late fees by paying balances by Aug. 31

AUSTIN – The Texas Department of Transportation is encouraging its toll road customers with overdue toll charges to pay their balances by Aug. 31, 2016 to avoid possible late fees and additional penalties.

In February 2015, TxDOT suspended late fees on unpaid tolls as the agency migrated to a new billing system. During the suspension, unpaid tolls did not accumulate additional fees; however, customers continued to receive monthly statements for unpaid tolls as a reminder they still owed money for driving on toll roads (SH 130, SH 45N, SH 45SE, Loop 1, Grand Parkway and SH 255).

In September 2016, TxDOT plans to resume late fees for unpaid tolls. At that time, customers with overdue tolls will see their transactions move to the next stage in the late fee process and begin accruing additional fees for lack of payment. Below is an example of how an unpaid toll is escalated:

Example

Description

Total

First Statement (Day 35)

1st Mail Fee + Toll

($1.15 + 0.65)

$1.80

Second Statement (Day 70)

1st Mail Fee + 2nd Mail Fee + Toll

($1.15 + 1.15 + 0.65)

$2.95

Violation Notice (Day 105)

Violation Fee + Toll

($5.00 + 0.65)

$5.65

Transferred to Collection Agency (Day 140)

Collection Fee + Toll

($25.00 + 0.65)

$25.65

Transferred to Court (Day 255)

Court Fees, Fines + Toll

(Up to $350.00 + 0.65)

Up to $350.65

More information regarding how an unpaid toll charge will be escalated beginning in September is available here.

TxDOT is committed to helping customers settle their accounts. Customers will receive a notice in their statements about toll late fees resuming and TxDOT will temporarily expand its TxTag call center and storefront hours until 7 p.m. Monday – Friday, and open on Saturday from 10 a.m. to 2 p.m. to better serve customers. Toll bills can be paid online at TxTag.org or by calling the TxTag Customer Service Center at (888) 468-9824.

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The Texas Department of Transportation is responsible for maintaining 80,000 miles of road and for supporting aviation, rail, and public transportation across the state. Through collaboration and leadership, we deliver a safe, reliable, and integrated transportation system that enables the movement of people and goods.  Find out more at TxDOT.gov. "Like" us on Facebook and follow us on Twitter.

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