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Q: |
1.) What should I do if I
cannot open or view an online form? |
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A: |
Many of our online forms are in a PDF format that can
only be viewed or printed with Adobe Acrobat
Reader 7.0 or higher. If you don't have Adobe Acrobat Reader
or are using an older version, you won't be able to open the
forms. Install or upgrade to a newer version; you can
download it free. It is
important that you first uninstall any prior
versions of the Reader before downloading and installing the
latest version.You also could be experiencing problems for other
reasons:
- Your Internet Service Provider (ISP) might be
experiencing heavy traffic.
- The file size could be too large for your Internet
connection speed. Read the FAQ on how to download a
form directly to your computer’s hard drive.
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Q: |
2.) What should I do if the
form looks like it has loaded but does not open? |
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A: |
If this happens, refresh your Web browser. If that fails, make sure you have
Adobe Acrobat Reader 7.0 or higher installed properly. If you do not
have Adobe Acrobat Reader, you can
download it free.
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Q: |
3.) How can
I download a form directly to my hard drive and stop the form from
displaying in the Web browser window? |
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A: |
Use the "Save Target As..." option to download the PDF file directly to
your hard drive:
- Go to the page containing the link of the form you are trying to save.
- Move your mouse pointer over the link on the page.
- Right click (or left click if your mouse is configured for left-handed
operation) on the link.
- Click on "Save Target As..." when presented with a menu.
- Select a location on your PC to save the file.
Rename the file when saving the form. Unless you create a new file name, all forms saved using this method
will receive the name: “GetForm.” This is due to the special Web link used to
allow access to forms within our Electronic Forms Management System.
Use Adobe Acrobat Reader to open the file after downloading. If you do not have
Adobe Acrobat Reader, you can download
it free.
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Q: |
4.) When downloading a PDF
form, my Web browser window says, "Done," but all I get is a blank
screen. I already have the latest version of Adobe Acrobat Reader. What
should I do? |
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A: |
If a PDF file appears as a blank window within your web browser after
downloading, follow these steps to resolve the issue:
- Click your browser’s "Refresh" button.
- Verify that you have the correct version of Adobe Acrobat Reader. If you are
using a version prior to 7.0, upgrade to version 7.0 or
later. You can download it free.
- Try using the "Save Target As..." (or "Save Link As...") option to download
the PDF file directly to your hard drive and bypass the Acrobat Reader plug-in.
Read the FAQ on how to download a form to your hard drive.
- For issues with your Web browser and Adobe Acrobat Reader, please see
Adobe's
Support Knowledgebase Technical Support Note No. 328233 for possible
solutions. For other possible solutions to issues specific to Internet
Explorer, please see
Microsoft Support Online.
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Q: |
5.) When I download a PDF
form, I get a message that the PDF file is damaged or corrupted. Is your
file damaged? |
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A: |
All of our PDF files are verified prior to posting on the Web site. It's likely
your download was not successful. Exit your browser and try to download the file
again. If you are still experiencing problems, please try possible solutions
addressed by Questions 1-4 before calling forms system support at (866)
560-4755.
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Q: |
6.) When I tried to
download a PDF form, I got a message asking me what application to use.
I selected Word (or another program). Now all I see are weird symbols
when I look at the file. What can I do? |
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A: |
The easiest way to fix your problem, is to
install Adobe Acrobat Reader. Once
the installation is complete, your
computer will no longer use Word to view the PDF file. Your computer will use
Adobe Acrobat Reader to view the files instead.
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7.) How can I save data
I've put in the PDF forms? |
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A: |
Adobe
Acrobat Reader will not allow
you to save the form data. You can only save a copy of the blank form. If you need a copy of
your data, print a copy of the completed form before closing it.
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Q: |
8.) When printing some
forms in PDF format all the words run together with no spaces between
them; however, everything looks fine on the screen. What is causing
this? |
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A: |
There are a variety of reasons that could cause a PDF file
not to print properly. Please see Adobe's Support
Knowledgebase on
troubleshooting printing problems.
This issue can
often be resolved by obtaining and installing the most
recent print driver available for your particular make and
model printer. Most printer manufacturers provide free
printer driver updates from their Web sites.
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Q: |
9.) How do I find out which
version of Adobe Acrobat Reader I use? |
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A: |
Locate the Acrobat Reader program on your machine and open the program (you
probably have an icon on your desktop for Acrobat Reader that you can
double-click). Click on the "Help" menu item at the top of the Acrobat Reader
window. Select "About Acrobat Reader" from the menu options. A window will
appear that displays the version.
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