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You may file a complaint with any TxDOT business office. A
complaint is an oral or written statement concerning a matter that:
- we have the authority to resolve,
- concerns a TxDOT policy, program, procedure, action or operation,
- concerns an action or operation of a TxDOT employee or contractor, or
- requests or implies that we respond or take some action.
Note: Written complaints will not be accepted through the Internet, in
accordance with
state law.
When you send a written complaint, we will:
- immediately review all complaints within our jurisdiction,
- reply to you by letter, advising of the actions we are taking to resolve your
complaint,
- make every reasonable effort to resolve your complaint, and
- notify you of the status of your complaint at least quarterly until a
resolution letter is provided to you.
Please include the following in your complaint:
- your name, mailing address and telephone number,
- a statement of your complaint, including any background information or
underlying facts, and
- the specific action or measure you are requesting of us.
You may file an oral complaint by contacting any TxDOT business office in
person or by telephone toll free at (800) 558-9368 between
8 a.m. and 5 p.m. weekdays, Central Standard Time. To be connected to a
specific division or office, please select that division or office from the list to the right. You may also call the
TxDOT district in your
area.
When you call, we will try to resolve your complaint immediately. If we need
to research your concern, we will either call you back or reply
by letter.
The policies and procedures outlined above do not apply to a contested
case, a vendor protest of a delegated purchase, a TxDOT employee’s complaint
governed by TxDOT’s Human Resources Manual, a report of a condition on a state
highway, or a routine inquiry or request for information.
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