Complaint Resolution Process

You may file a complaint with any TxDOT business office. A complaint is an oral or written statement regarding a matter that:

  • concerns a TxDOT policy, program, procedure, action or operation,
  • we have the authority to resolve,
  • concerns an action or operation of a TxDOT employee or contractor, or
  • requests or implies that we respond or take some action.

To submit a written complaint, please use this TxDOT Written Complaint Form.

You may either fax your completed form to (512) 463-9896, or mail it to:

TxDOT
Attention: GPA
125 E. 11th Street
Austin, Texas 78701

When we receive your written complaint, we will:

  • promptly review all complaints within our jurisdiction
  • reply to you by letter, advising of the actions we are taking to resolve your complaint
  • make every reasonable effort to resolve your complaint, and
  • notify you of the status of your complaint at least quarterly until a resolution letter is provided to you.

You may file an oral complaint by contacting any TxDOT business office in person or by telephone toll free at (800) 558-9368 between 8 a.m. and 5 p.m. weekdays, Central Time. To file a complaint with a specific division or office, please select that division or office from the list to the left. You may also call the TxDOT district office in your area.

When you call, we will try to resolve your complaint immediately. If we need to research your concern, we will either call you back or reply by letter.

Note: The policies and procedures outlined above do not apply to a contested case, a vendor protest of a delegated purchase, a TxDOT employee’s complaint governed by TxDOT’s Human Resources Manual, a report of a condition on a state highway, or a routine inquiry or request for information.